Customer Support

Customer Support Services

Our mission is to provide quality customer support relationship at an affordable price & become best outsourcing customer support service provider. We at Dazonn, help you to focus on your business and we take care of all work processes, operations, and backend services.

Answering your customers’ questions, offering them assistance, and helping them when they are using your service or product constitutes customer support. The software assists with prioritising customer queries and managing customer interactions across multiple channels including emails, phone calls, chats, in-person, documentation and self-service guides, and many others. It is the customer who is driving the experience. Using social media, they can gather information and switch to your competitors more easily than ever before. Customers desire convenience more than anything else when it comes to customer service. This is something that the leading brands already offer. Customer support teams will need to be proactive and omnichannel in order to compete in the future.

Reactive support

You have a representative that handles customer inquiries over the phone, over chat with your tech support, or on your hotline if a customer sends an email, tags your company on Twitter, or calls into your hotline

Proactive support

A proactive support approach is aimed at addressing common customer inquiries before the customer is even aware they require assistance. The earliest possible response to customer needs can be obtained by leveraging automation.

Self-support

Self-support is also known as self-service. Customers have the option to find information on their own or resolve issues independently, without contacting you for assistance.